Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

1. Overview
This policy outlines the terms and conditions (“T&Cs”) for cancellation & refund (“C&R”) of donations made to Shalom Charitable Trust (“SCT”).
SCT is committed to ensuring transparency and fairness in all its financial transactions while maintaining the trust of it’s donors.

2. Donation Cancellations

a. Timeframe for Cancellation

i. Donors may request cancellation of their donation within 30 days of making the payment.
ii. For donations made beyond 30 days, refunds will be considered only if the funds have not been allocated to specific programs.
iii. Each cancellation request will be reviewed on a case-by-case basis.

b. Cancellation Process

i. Submit a written cancellation request to [email protected]

ii. Include the following information:

1. Full name as used during donation.
2. Donation amount.
3. Date of donation.
4. Transaction reference number.
5. Reason for cancellation.

3. Refund Policy

a. Eligibility for Refund

Refunds will be processed provided the donation has not yet been allocated to any specific programme or activities for:

i. Donations cancelled within 30-days of receipt
ii. Erroneous transactions or duplicate payments.
iii. Cases where technical issues resulted in incorrect donation amounts.
iv. Situations where the donation has not yet been allocated to program activities.

b. Refund Requirements

i. Tax Receipt Requirements:

1. Original tax receipt must be returned with the refund request.
2. In case of lost receipt, a signed declaration must be provided stating:
3. “I have lost the donation receipt of Rs._____ having receipt number_____, and I declare that I will not claim this donation amount for income tax exemption.”

ii. Documentation Required

1. Completed refund request form.
2. Proof of original payment.
3. Any relevant communication regarding the donation.
4. Valid ID proof matching the donor details.

4. Processing Timeline

a. Refund requests will be processed within 7 working days.
b. Funds will be returned to the original payment method used for the donation.
c. Confirmation of refund processing will be sent via email.

5. Method of Refund

a. Refunds will be processed through the original payment method:
b. Credit/Debit card refunds: 5-7 working days.
c. Bank transfers: 3-5 working days.
d. Digital wallets: 1-3 working days.

6. Exceptions and Special Circumstances

a. Monthly or recurring donations require 30 day’s notice for cancellation.
b. Corporate donations may be subject to additional terms and documentation.
c. All special cases will be reviewed & disposed by SCT’s Finance Department.

7. Non-Refundable Situations

Refunds will not be processed if:

a. The donation has already been utilized for program activities.
b. The cancellation request is made after 30 days and funds have been allocated.
c. Required documentation is incomplete or invalid.
d. The request violates any terms of our donation agreement.

8. Contact Information

For queries regarding refunds and cancellations:

a. Email: [email protected]
b. Phone +91 9961572105
– Office Hours: Monday to Friday, 9:00 AM to 6:00 PM
– Address:. Regd. Office : B707 & B708 Jeevan Vihar CHS, Bhandup East, Mumbai 400042

Modification of Policy
– We reserve the right to modify this policy at any time.
– Changes will be effective immediately upon posting to the website.
– Donors will be notified of significant changes via email.

Grievance Resolution
If you have concerns about our refund process:
1. Contact our donor support team.
2. Escalate to the finance department if needed.
3. Final resolution will be provided within 15 working days.